Terms of Service

Avelqino is operated by AMC LEGAL LIMITED, at 14 Claremont Road, Hornchurch, England, RM11 1BZ, United Kingdom. These Terms of Service explain how to use avelqino.shop, what happens when you place an order, and how our customer communications and checkout disclosures work together. They are written for ordinary shopping use and do not replace mandatory consumer rights.

By using the website or submitting an order, you agree to these terms and to the order, payment, delivery, and support information shown to you during checkout or in our communications. If you do not agree, please do not use the site.

Product information and availability

We aim to keep product titles, descriptions, images, colours, and specifications accurate. Screens, lighting, and device settings can affect how an item appears, so small visual differences may occur. The product page you view is the best available source for that item at that time.

Availability depends on stock, supplier status, and the options you select. If an item cannot be fulfilled, we may contact you. We do not create new product guarantees in these terms; any warranty, certification, or product-specific promise must come from the product page or a written customer communication.

Prices, currency, taxes, and checkout totals

The final amount shown at checkout is the best record of what you are being asked to pay. Prices, shipping fees, taxes, duties, or other charges may be calculated and displayed by the checkout system before you confirm your order.

We do not state tax rates, customs treatment, or currency conversion rules here because those can depend on the checkout flow and your location. If we identify a clear listing or pricing error, we may contact you before fulfilling the order and explain the options available.

Orders, confirmation, and changes

When you submit an order, you are asking us to sell you the selected items at the final checkout amount. We may send an acknowledgement that the order has been received. That acknowledgement is not necessarily a promise that the order has been accepted or will be fulfilled.

We may contact you if we need more information about your address, payment, product selection, availability, or suspected fraud. If an order cannot proceed, we will let you know. We do not add hidden cancellation rules in these terms; any cancellation, modification, or refund process should be explained in your order communications or checkout disclosures.

Payment and billing information

You agree to provide accurate payment and billing information when placing an order. By checking out, you authorise us to process payment through the payment options shown on the checkout page. We do not name specific card networks, wallets, or payment providers here because the available options may vary by region and device.

If a payment cannot be completed, the order may not proceed until the payment issue is resolved. If a refund is applicable, it will be handled according to the payment method used and any customer communications we send.

Delivery and shipment updates

Delivery information is provided through the checkout flow, order communications, or any shipping notice we send. Estimated delivery times are not guarantees unless we confirm a delivery promise in writing. If a parcel appears lost, delayed, or damaged, contact us at the email below so we can help investigate.

We do not change ownership or risk rules in these terms. If your order is governed by a shipping document, carrier terms, or a separate delivery policy, that document will describe what happens when goods are sent.

Returns, refunds, and exchanges

Return and refund rights are governed by the return terms shown at checkout, in your order confirmation, or in any separate returns notice. These terms do not create a new return window, free-return promise, refund timeline, or exchange right.

Nothing in these terms removes consumer rights that cannot be excluded by contract. If a product is faulty, not as described, or not delivered, you may still have rights under the law of the place where you made the purchase.

Using the website responsibly

You agree not to misuse the website. For example, please do not:

• use the site for unlawful activity or fraud;
• impersonate another person or entity;
• attempt to access protected systems, accounts, or data without permission;
• upload malicious code or interfere with site security;
• scrape or redistribute protected product data without permission;
• take actions that prevent other customers from browsing or ordering.

These rules do not stop you from leaving honest feedback, asking questions, making a complaint, or exercising legal rights.

Brand content and trademarks

The Avelqino name, original website text, design elements, and our own product photography are protected as part of our brand. You may not reproduce or commercially exploit them without permission. Third-party product brands, images, and content remain owned by their respective rights holders.

Shopify, third-party tools, and site availability

Avelqino uses Shopify as the underlying e-commerce platform. Shopify provides technical infrastructure and checkout tools; it is not the seller of our products, not your purchase contract partner, and not responsible for order fulfilment. Your contract is with AMC LEGAL LIMITED.

The website may use third-party services for payments, analytics, shipping, or customer support. Those services have their own terms and privacy notices. We remain responsible for our own obligations to you.

We try to keep the website available, but it may be interrupted for maintenance, technical issues, or events outside our reasonable control. We do not promise that the site will be error-free or uninterrupted.

Privacy and consumer rights

We use personal information to process orders, answer enquiries, and provide customer support. The way personal information is handled is governed by any privacy notice shown to you or by a separate privacy policy if one is provided. These terms do not replace that notice.

Because Avelqino serves customers in the United States and Europe, local consumer protection laws may apply to your order. These terms do not override mandatory rights that cannot be waived.

Changes to these terms

We may update these terms when our services, checkout flow, policies, or legal requirements change. The current published version is the version that applies when you use the website. Please review this page before placing an order.

Contact us

For questions about these terms, an order, or a product listing, contact us at merlyn@avelqino.shop. Please include your order number if you have one.