Returns & Refunds

If something isn't right with your order, we want to help you resolve it quickly. Below is how to report each type of issue and what information to include so our team can assist you without delay.

Wrong Item Received

If you received a product different from what you ordered, email us at merlyn@avelqino.shop with your order number, a photo of the item you received, and a description of what you expected. We will review your report and confirm next steps by email.

Changed Mind or Unwanted Item

If you no longer want an item from your order, contact us to discuss your options. Eligibility, applicable conditions, and any associated costs depend on the item and timing. Our support team will confirm these details when you reach out.

Package Lost in Transit

If your order has not arrived and tracking shows no delivery confirmation, email us with your order number and the tracking reference. We will investigate with the carrier and follow up with you once we have a resolution to confirm.

Item Damaged on Arrival

If your item arrived damaged, email us with your order number, photos of the outer packaging and the item showing the damage, and a brief description of the issue. We will assess your report and confirm next steps by email.

Exchange Requests

If you would like a different size, colour, or style, contact us with your order number and the specific option you prefer. Availability depends on current stock, and our team will confirm what is possible for your order.

After Your Report Is Reviewed

Our team processes incoming requests within 1–3 business days. You will receive an email with the outcome and any instructions you need to follow, including whether an item must be returned and how to arrange that if required.

Contact Us

Avelqino
AMC LEGAL LIMITED
merlyn@avelqino.shop
14 Claremont Road, Hornchurch, England, RM11 1BZ, United Kingdom

We typically respond within 1–2 business days.