FAQ
Whether you're shopping for a gala, a wedding, or a relaxed evening at home, this page covers the most common questions about browsing, ordering, and receiving your Avelqino pieces. If you can't find the answer below, reach out to our team and we'll help you sort it out.
Shopping for the Right Piece
How do I find dresses by occasion or style?
Avelqino organises its collection into browsable categories such as Evening Gowns, Party Dresses, Two Piece Sets, Jumpsuits & Rompers, and Loungewear Robes. You can also explore curated sub-collections like Sequin Sparkle, Lace Details, Midi Length, and Silky Satin to narrow down by design feature. Start from the main navigation or the Best Sellers page if you want to see what's most popular right now.
What sizes does Avelqino carry?
Size availability varies by product. Across our collection, you'll find sizes ranging from XS up to 3XL, though not every item is offered in every size. Always check the size selector on the individual product page to confirm which options are currently available for the dress you're interested in.
How can I check which colors are available?
Each product page displays the colors offered for that specific item. Color names and swatches are shown alongside the size selector. If a color you want isn't listed, it may not be available for that particular piece at this time.
Where do I see fabric, fit, and care details for a specific dress?
Product descriptions include information about the fabric composition, fit type, and design details relevant to that item. Because materials and construction vary across our collection, we recommend reading the full description on the product page before ordering. For embellished or delicate pieces such as beaded gowns, take note of any handling guidance provided in the description.
Shipping & Delivery
How quickly will my order be processed?
Orders are typically processed within 1–3 business days. This is the time between your purchase and your parcel leaving our facility, not the total delivery window.
How long does delivery take?
Once dispatched, standard delivery takes approximately 7–12 business days. These are estimated timeframes and can vary depending on your location and carrier conditions, so please allow a little extra room around peak periods.
Which regions does Avelqino ship to?
Avelqino serves customers in the United States and Europe. If your delivery address falls outside these regions, please contact our team before placing an order to confirm whether we can accommodate your location.
What should I do if my package hasn't arrived or seems lost?
If your parcel hasn't arrived within the expected delivery window, please email us with your order number and the email address used at checkout. Include a brief description of the issue so we can investigate quickly and guide you through the next steps.
Order Questions
Can I update my shipping address after placing an order?
If you notice an error in your delivery address, contact us as soon as possible with your order number and the correct details. Because orders are processed within 1–3 business days, early notification gives us the best chance to make the update before your parcel ships.
How do I reach the Avelqino team for help?
You can email us at merlyn@avelqino.shop. When your question relates to an existing order, please include your order number, the email address used at checkout, and a short description of the issue. Avoid sending sensitive information such as full card numbers or passwords in your message.